Last updated: 20 August 2026
Refund Policy
How refunds work at Easylife.
1. Cancellations
Cancel more than 24 hours before your slot: full refund of any card payment. Within 24 hours: 50% cancellation fee is deducted, the rest is refunded. No-shows by the customer are charged in full.
2. Provider no-show or failed service
If the professional does not arrive, you receive a full refund (or free re-booking, your choice). If a service was performed inadequately, contact us within 48 hours — we will re-do it or refund partially or fully after review.
3. How refunds are paid
Card refunds are returned to the original payment method via Stripe, typically within 5–10 business days depending on your bank. Cash (COD) bookings that were not carried out are simply not collected; already-paid cash amounts are refunded by bank transfer.
4. Quotes and subscriptions
Declining a quote is always free. For recurring plans, individual upcoming visits can be cancelled under the normal cancellation policy; the subscription itself can be paused or ended at any time without fees for future, uncharged visits.